Operational Quantitative Analyst

Help bring clarity to operational questions and turn data into actionable insights that enhance how employees work and how customers are served. You’ll contribute to setting goals, building partnerships, and delivering analyses that support key business metrics. Join a collaborative team where your curiosity and initiative can make a real impact.

As an “Operational Quantitative Analyst – Analyst/Associate” in Data Analytics and Reporting (DART), you will help translate business questions into structured analyses and practical recommendations. You will support initiatives across call center and back-office operations, contributing to improved employee experience and efficiency through data-driven decision making. You will work with stakeholders, learn from experienced analysts, and help maintain high standards of accuracy and timeliness.

Job Responsibilities

- Collaborate with team members and stakeholders to understand business goals and success metric...