Operational Excellence Manager

Job Type:

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Position: Operational Excellence Manager

Business Unit: London Market

Location: London / Colchester / York

Reporting to: Head of HSL Operations and Governance

Type: Permanent

The Role:

The Operational Excellence Manager is responsible for embedding a culture of continuous improvement across HSL operations and governance processes. This role will design and deliver a structured improvement programme that strengthens control frameworks, enhances management reporting, and supports compliance in line with Lloyd’s, PRA, and FCA expectations.

In addition, this role will be responsible for providing structured administrative and coordination support across HSL operations and governance teams. Ensuring operational processes, reporting cycles, controls evidence, and meetings run on time and to standard, underpinning ou...