Operational Controls Manager – Remote Role

Take on a vital leadership role as an Operational Controls Manager with Scandinavian Building Services, where excellence is celebrated. Enjoy a fully remote work schedule while making a significant impact.
In this position, you will report to the Senior Director, Business Intelligence, managing the Operations Dispatch team. Key duties include establishing quality controls, enhancing customer service, and improving operational processes through data insights—all while supporting your team and stakeholders.
Key Responsibilities:
• Lead Operations Dispatch with a focus on quality
• Establish and monitor departmental standards
• Support integrations using project management best practices
• Assess KPIs and drive performance improvements
• Implement continuous improvement initiatives and tools
Requirements:
• 5+ years of operations management experience
• 2+ years of team leadership experience
• Degree in business or a related field required
• Proficient ...