Ontario Customer Experience Manager at Permacon

Step into the role of Customer Experience Manager at Permacon, based in Milton, to enhance client relations across Ontario’s Southwestern area. Manage a team dedicated to delivering exceptional customer service.
The Customer Experience Manager will supervise Customer Experience Coordinators and a broader team, ensuring the successful implementation of Sales policies to drive customer satisfaction. Your role is pivotal in securing effective order management and fostering key partnerships.
Key Responsibilities:
• Lead and mentor the Customer Experience team
• Supervise three Coordinators and team members in various locations
• Develop and enforce Sales procedures for customer engagement
• Maintain strong ties with sales, planning, and production teams
• Enhance service quality in logistics and order processing
Requirements:
• College diploma in business administration or similar
• At least 5 years of Customer Service experience and 3 years in supervision
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