Onsite IT Support Technician

Job Overview
Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands‑on support, with training and guidance provided.
User Support
Provide walk‑up and desk‑side support for common IT issues
Assist users with basic questions and requests
Support new hire and intern onboarding activities
Deliver friendly, professional customer service
Escalate issues when troubleshooting steps are exhausted
Hardware & Device Support
Assist with setup and basic troubleshooting of laptops, monitors, keyboards, mice, peripherals, mobile phones, and tablets
Perform simple break/fix actions: device swaps, cable replacement, power and connectivity checks
Support basic printer issues (paper jams, toner replacement)
Software & Application Support
Assist users with common applications including Google Workspace, Microsoft Office, Zoom, ...