Onsite IT Support Senior Analyst

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Main Duties and Responsibilities:

· To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

· To assist all our users with any logged IT related incident when called upon.

· To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

· To accurately record, update and document requests using the IT service desk system.

· To install and configure new IT...