Online Customer Service Representative

Responsibilities

• Respond to customer inquiries via email and chat.
• Assist with product information, order status, and returns.
• Resolve complaints and provide satisfactory solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Stay updated on product knowledge and company policies.

Qualifications and Requirements

• Educational Qualifications: A Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• Experience Level: Candidates should have 1-3 years of experience in customer service or account management roles.
• Skills and Competencies: Proficiency in customer service, account management, digital marketing, technical skills, and organizational skills.
• Responsibilities and Duties: Assist customers, manage accounts, resolve issues,...