Online Client Relations Apprentice

Join us as a Client Experience Apprentice (CEA) and support our clients' success by being the primary contact post-onboarding, building relationships, and enhancing satisfaction.
Key Responsibilities
Skills Development: Engage in daily role-plays and customer service drills to boost communication skills.
Client Engagement: Perform regular check-ins to evaluate client satisfaction and service usage.
Proactive Oversight: Schedule interactions based on client needs and monitor feedback trends.
Issue Management: Collect client insights and escalate unresolved issues for prompt resolution.
CRM Maintenance: Keep accurate records of client interactions and assist in report preparation.
Success Metrics
Number of client conversations and check-ins
Resolution time for client issues
Client satisfaction scores (CSAT)
This role is a great opportunity for anyone passionate about enhancing the client experience and making a positive impact
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