About the Role
Are you passionate about helping customerssucceed?Do you enjoy creatingsupportive and engaging experiences that educate customers andhelp them achieve their goals?We are looking for a creative and self-directedOnboardingProgram Managerto join our globalCustomer Successteamtoengage with customers throughdirect initiativesandmanageour digital onboarding programs for newuserand customers.
As anOnboarding Program Manager, you willbepivotal in shaping the customer journey fromPoint-of-SalethroughGo-Live and beyond, ensuring users are trained, engaged, and actively usingoursolutions.You willcollaboratewithmultiple Customer Success teamsto designscalableonboarding experiences thatpromoteself-service, early value realization, and long-term retention.
What you'll do:
Engage with customers throughdirectand digitalinitiatives to ensure successful onboarding, implementation, and adoption.
Design andmanagedigitalonboardingexperiencesfornew usersandnew...
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