Onboarding Manager

The Outbound Onboarding Manager will lead a high-performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake.
The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What youll be doing:

• Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
• Maximise Workwell Plus uptake through effective positioning, value-led selling and consistent messaging.
• Own and improve conversion metrics across the onboarding funnel, including lead-to-registration and registration-to-active conversion.
• Drive high volumes of outbound activity, ensur...