Onboarding Manager

WOW24-7
is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.

This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.

The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations. This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement..

Requirements

• 3–5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
• Proven experience managing onboarding projects end-to-end
• Experience managing or mentoring te...