About the Role
Position Title: Onboarding Manager
Location: Hyderabad, India (Onsite, 5 days/week, CST)
Department : Workforce Experience
Reports to: Director, Workforce Experience
Job Overview
The Onboarding Manager leads, develops, and empowers a team of 6–10 fulltime Onboarding Specialists responsible for delivering a seamless, high-quality onboarding experience for U.S. clients across all time zones. This role ensures operational excellence, drives performance through data-backed coaching, and upholds compliance and customer service standards throughout the onboarding lifecycle.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and mentor a team of Onboarding Specialists to achieve individual and departmental performance goals, KPIs, and OKRs.
- Conduct weekly 1:1 meetings to review KPIs, performance trends, and recorded candidate interactions for co...
Ready to Apply?
Submit your application today and take the next step in your career journey with BCforward.
Apply Now