Onboarding Admin Executive

Job Description

Driver Onboarding & Acquisition

• Manage and process new driver onboarding cases from registration until activation
• Review, verify and maintain onboarding documentation and records
• Coordinate with Operations teams to ensure smooth onboarding processes
• Follow up on pending applications and unresolved onboarding cases
• Monitor onboarding pipeline, conversion rates and activation performance
• Support recruitment campaigns, roadshows and driver acquisition initiatives
• Identify onboarding bottlenecks and recommend process improvements
• Prepare onboarding and acquisition performance reports for management

Driver Communications & Engagement

• Manage communications across official driver channels and platforms
• Prepare and distribute operational announcements, reminders and campaign updates
• Coordinate driver engagement, retention and awareness campai...