Full-time
On-site Support Analyst
Posted by SoftwareOne • Bogotá, Bogotá, Distrito Capital, Colombia
About the Role
Overview
Join to apply for the On-site Support Analyst role at SoftwareOne .
We are thrilled to announce an opportunity to join our team as:
On-site Support Analyst
Scope: Full-time | On site
| Office: Bogota /Colombia
Responsibilities
- Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.
- Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.
- Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
- Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.
- Assist with system maintenance tasks and software installations as required.
- Re...
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