Officer, Card Ops - Disputes and Chargeback.Card Operations - MBP.Operations Group - MBPKLTD

Chargeback Management

• Review, validate, and process chargeback and representment cases within defined timelines.
• Ensure compliance with Visa, Mastercard, and local scheme rules.
• Investigate transaction discrepancies and determine liability.
• Prepare and submit dispute supporting documents to card schemes or acquiring banks.

Dispute Handling

• Handle customer complaints related to disputed card transactions (fraudulent, duplicate, non-receipt of goods/services, etc.).
• Communicate effectively with internal stakeholders, customers, and external parties (1LINK, VISA, Mastercard).
• Ensure dispute cases are logged, tracked, and resolved as per SLA and regulatory requirements.
• Maintain dispute GL accounts and coordinate with internal teams for financial postings and adjustments.
• Generate daily/weekly/monthly MIS reports on dispute trends, root causes, and financial impact. <...