To provide total ICT support for staff and outsourced staff of Telecel Ghana. To be main contact and support for all ICT queries across the organization.
Responsible for solving issues and supporting innovative ideas as required.
Key Accountabilities And Decision Ownership
To ensure the prompt provision of cost-effective Office IT solutions & services to Telecel Ghana staffTo ensure all Office IT incidents are cleared within agreed service levelsTo manage 3rd party ContractorsTo work on improved service delivery practices by aligning with counterparts in other Telecel OpCosProvide updates and reports to Office Support Manager and IT senior management and key stakeholdersProvide first-line support for office staff, including troubleshooting hardware, software, and network issues.Diagnose and resolve technical problems related to desktops, laptops, printers, scanners, and mobil...