nsw-customer-experience-representative

CDC NSW is seeking a highly motivated and customer-focused Customer Experience Representative to join our team based in Seven Hills. This role is integral to ensuring a positive experience for our passengers across multiple regions within our network.

About the Role

Reporting to the NSW Customer Experience Manager, you will be responsible for managing and resolving customer feedback across a diverse and high-volume public transport environment. You will act as a key liaison between our customers, depots, and internal stakeholders to ensure timely, empathetic, and effective outcomes.

Key Responsibilities

• Manage customer enquiries, complaints, and feedback across multiple regions
• Investigate and respond to complex and sensitive customer matters
• Liaise with internal teams including depot staff and planning to gather information and resolve issues
• Maintain accurate records and ensure all ca...