Non-Voice Support Representative

What you'll be doing

1. Respond to customer concerns via non-voice platforms such as chat, email, or support tickets
2. Deliver accurate, timely, and professional written responses
3. Document interactions and follow established processes and guidelines
4. Meet quality, productivity, and service-level expectations
5. Collaborate with internal teams to ensure excellent customer experience

What we're looking for

1. Excellent written communication skills and the ability to convey complex information in a clear, concise manner
2. Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
3. Proven track record of providing exceptional customer service and support
4. Familiarity with using customer relationship management (CRM) systems and other relevant software
5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
6. C...