Non Voice

About the role

We are seeking a proactive and customer-focused Non Voice - Dayshift to join our growing team at CPI Management Services. In this role, you will be responsible for providing exceptional customer service through various communication channels, excluding voice calls. This is a full-time position based in our Cainta Rizal office.

What you'll be doing

1. Responding to customer inquiries and requests via email, chat, and other digital channels in a timely and professional manner
2. Resolving customer issues and concerns efficiently while adhering to company policies and procedures
3. Maintaining detailed records of customer interactions and updating relevant systems
4. Collaborating with cross-functional teams to ensure seamless customer experiences
5. Actively participating in team meetings and training sessions to continually improve customer service skills
6. Contributing to the development and implementation of pro...