NOC Team Leader

Job Summary:

The NOC Team Lead , based in Algosystems in Athens Greece, will be responsible for guiding and supporting the daily operations of the Network Operations Center, leading a team of Level 1 Engineers.

What You Will Do: 

The role will be a key operational one in aligning engineering activities with service priorities, ensuring consistency, responsiveness, and team cohesion.

Requirements

Job Responsibilities

• Manage and oversee the daily workflow of the NOC, ensuring 24/7 coverage through structured shift planning and resource allocation.

• Support the onboarding, training, and continuous development of NOC engineers and interns
• Supervise incident handling, monitor ticket queues, and ensure SLA adherence and prompt resolution of issues.
• Own the end-to-end operational delivery of NOCaaS.
• Track and report on key perfor...