NOC Engineer

Monitoring and Analysis
Utilize network monitoring and management tools to proactively identify and diagnose network faults and incidents.
Analyze network events and incidents, ensuring timely resolution within established Service Level Agreements (SLAs).
Maintain detailed documentation of network incidents, including troubleshooting steps, root cause analysis, and resolution procedures.
Incident Management
Prioritize network issues based on severity and business impact.
Escalate critical incidents to appropriate support teams (Tier 2 or Vendor Support) with clear and concise analysis and data.
Collaborate with internal and external stakeholders to ensure timely resolution of network issues.
Provide clear and consistent communication to all parties involved throughout the incident life cycle.
Device Management
Perform commissioning and decommissioning of network devices following established procedures.
Maintain accurate records of network equipment ope...