NOC Engineer L2

The Junior L2 NOC Engineer is responsible for 24×7 monitoring, troubleshooting, and ensuring stability of ISP network infrastructure including Core, Aggregation, and Access networks. The role handles customer-impacting incidents escalated from L1 and ensures high availability and SLA compliance.

Requirements

Monitor ISP networks including Internet, ILL, MPLS, Broadband, and Leased Line links

Analyze alarms such as link down, latency, packet loss, and flapping

Perform L2 troubleshooting on routing (BGP, OSPF, Static), VLAN, IP pools, fiber and last-mile issues

Handle enterprise customer tickets and ensure SLA-based restoration

Maintain proper documentation, shift handovers, and escalation notes

Support basic configuration on routers (Cisco, Juniper, Huawei, MikroTik) and switches

Perform ACL checks, firewall rule verification, ...