About the Role
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
This job requisition is for Melvin Benitez conversion
How You Will Contribute:
• Provide advanced technical support and troubleshooting for complex network and system issues
• Lead incident response efforts and coordinate with various technical teams
• Improve operational efficiency through process enhancement and documentation
• Mentor Tier 1 analysts and support their professional development
• Drive continuous service improvement initiatives
Essential Duties and Responsibilities:
Advanced Troubleshooting & Incident Resolution:
• Diagnose and resolve technica...
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