NOC Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
This job requisition is for Melvin Benitez conversion
How You Will Contribute
Provide advanced technical support and troubleshooting for complex network and system issues
Lead incident response efforts and coordinate with various technical teams
Improve operational efficiency through process enhancement and documentation
Mentor Tier 1 analysts and support their professional development
Drive continuous service improvement initiatives
Essential Duties And Responsibilities
Advanced Troubleshooting & Incident Resolution:
Diagnose and resolve technical issues affecting optical system...