About the Role
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.
The NOC Technician serves as the initial point of contact for monitoring, triage, documentation, and escalation of network, system, and application incidents within managed service environments. The role focuses on proactive monitoring, first-level troubleshooting, accurate ticket handling, and timely escalation to ensure all incidents are addressed within defined Service Level Agreements (SLAs).
Key Responsibilities
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