About the Role
Job Description
- Ensures that all Front Office Standards Operating policies and procedures are adhered
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
- Strong and effective communication with all other departments
- Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
- Responsible to balance operational, administrative and colleague needs
- Responsible for ensuring consistency in exceeding guest service expectations
- Provides passionate direction towards achieving our vision
- Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
- Develops, implem...
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