Night Auditor

The Night Auditor is responsible for ensuring the hotel’s operational and financial continuity during the night shift, combining excellence in guest service with accuracy in accounting and auditing processes.

He or she acts as the main representative of the Front Office in the absence of the Night Manager during the night, ensuring a safe and seamless experience aligned with the hotel’s luxury standards, while correctly executing the daily financial closing.

Responsibilities

Guest Service and Night Operations

• Welcomes, registers, and bids farewell to guests during the night shift, ensuring professional, warm, and efficient service.

• Acts as the main point of contact for guests overnight, handling requests, concerns, and special situations with autonomy and sound judgment.

• Resolves complaints and sensitive situations in accordance with established protocols, escalating to man...