NICE - Tier 2 Support Engineer Pipeline

Sutherland is seeking a highly skilled and experienced professional to work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues.

The ideal candidate will maintain high customer satisfaction throughout the entire problem resolution process, conduct thorough and detailed troubleshooting, and participate in knowledge transfer activities as required.

Job Description

• Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
• Participate in knowledge transfer activities as required
• Work in accordance with NICE support process, procedures, contractual SLA’s
• Documen...