Nexthink engineer

Job Title: End User Computing Analytics (Nexthink Engineer)
Location: Bangalore, Pune, Mumbai and Chennai
Proactive Hardware & Software troubleshooting on End User Devices
- Analysis of trends and recording current health status of end user devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered.
- Documentation of findings and recommendations
Reporting
- Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assisting in deployment scenarios
- Perform ongoing maintenance, check the platform availability
- Maintaining customer specific EUCA documentation updated
- Creati...