(NEW GRAD ONLY) Professional, Information Technology

ESSENTIAL DUTIES AND RESPONSIBILITIES:



As IT Operations, you will provide enterprise users with IT service support using technical expertise to maintain, support, and configure solutions to ensure satisfactory resolution of IT problems.

The IT Operations role works closely with different IT resolver teams to ensure user issue resolution and is responsible for technical support, troubleshooting, identifying gaps, and collaborating with technician and system administrator teams to meet business requirements and proactively identify repetitive support tasks and develop automation solutions using scripting (PowerShell, Python, Bash) to reduce manual intervention and improve response times and also leverage AI/ML-powered tools for predictive issue detection, automated ticket routing, and intelligent troubleshooting to enhance service delivery

• Handle user IT support requests for Manufacturing (MFG) via Phone/SNOW/E-...