Networking Engineer

Summary:

We are looking for a Networking Engineer to join our technical services team. This role will be responsible for troubleshooting, diagnosing, and resolving advanced customer issues while collaborating with cross-functional teams to optimize network performance and enhance customer satisfaction.

The ideal candidate has strong technical expertise in networking, excellent troubleshooting skills, and a passion for delivering high-quality customer support while contributing to continuous improvements in our platforms and services.

Role and Responsibilities:

Troubleshoot and resolve Level 2 customer issues, ensuring timely and satisfactory resolution.

Diagnose and resolve product, code, and configuration-related issues.

Escalate complex cases to L3 or Engineering teams as needed, ensuring on-time handoff and clear documentation.

Collaborate with team leads, managers, ...