About the Role
About the Role:
We are seeking a skilled and proactive IT Support Engineer with 3–4 years of experience in advanced IT support, networking, and system administration. This Tier 2 role emphasizes complex network deployments, firewall and VPN configuration, Microsoft Cloud administration, and on-premises infrastructure management. The ideal candidate will be hands-on in troubleshooting and improving IT systems, ensuring robust connectivity, and securing both cloud and hybrid environments.
You will play a key role in supporting day-to-day IT operations, guiding Tier 1 staff, and driving continuous improvement in our IT infrastructure.
What will be your responsibilities?
- Diagnose and resolve escalated hardware, software, OS, and network issues.
- Deploy, configure, and troubleshoot routers, switches, VLANs, wireless networks, and DNS.
- Manage and maintain firewalls, VPNs, and advanced network security policies.
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