About the Role
We’reSky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team,you’llenjoy plenty of benefits, plus experiencesyou’llonly find at Sky.
Whatyou'lldo:
‘Eyes on glass’ monitoring of network monitoring tools
Receive inbound calls to the NOC (FE, 3rd parties, suppliers, partners)
Manage inbound / outbound access requests
Triage network faults and alerts raised through Comarch / Sev-One / Spark auto-ticketing
Raise Spark tickets and assign / calloutappropriate supportteams across Group Networks
Triagefixednetwork faults
Execute network repair actionsin accordance withestablished playbooks (especiallynode / card faults)
Monitor change activity and...
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