Network Support Engineer

Role Overview

The Network Support Engineer – L1 will be responsible for providing first-level support for network and voice infrastructure. The role includes monitoring, basic configuration, troubleshooting, and hands & feet support for network and telecom devices under the guidance of remote senior engineers. The candidate must possess a foundational understanding of networking technologies, ITIL processes, and documentation practices.

Key Responsibilities

1. Network Monitoring & Alert Management

• Monitor network and telecom infrastructure using the deployed Network Management System (NMS).
• Log, track, and escalate alerts as per defined SLAs.
• Perform basic diagnosis to identify potential service-impacting issues.

2. First-Level Network Support

• Provide L1 support for network devices including Routers, Switches, Firewalls, Wireless Controllers & Access Points, and Exchanges.
• Perform basic con...