Network Support Engineer

**Introduction**
We are looking for a Network Support Engineer with strong experience in managing NOC operations, troubleshooting WAN/LAN issues, and supporting firewalls and routing infrastructure. The role involves handling incident tickets, monitoring network performance, and ensuring smooth IT service operations.
**Your role and responsibilities**
*
* Monitor and troubleshoot WAN, LAN, VPN, and Wi-Fi networks.
* Manage and resolve L1/L2 tickets within SLAs in a NOC environment.
* Perform routing/switching troubleshooting (OSPF, BGP, VLANs).
* Support firewall configurations, VPNs, and security policies.
* Coordinate with ISPs, vendors, and internal teams for issue resolution.

* Maintain documentation, logs, and knowledge base updates.
**Required technical and professional expertise**
* 3+ years of hands-on NOC/network support experience.
* Strong knowledge of routers, switches, and firewalls. (PaloAlto/ Cisco)
* Experience with network mon...