Network & Security Analyst

We are looking for a Network Security Analyst to join our team in Cyberjaya.

As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-related requests and issues. It entails ensuring compliance with customer service level agreements and serving as the primary point of contact for escalated requests and issues

Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.

Responsibilities

• Ensure all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in a 24x7 environment.
• Customer focus providing consultancy to business clients regarding availability and functionality of services.
• Enforce and review MS process to ensure documentation is current and to provide m...