About the Role
Overview
Working hours: North America – 7 AM PST to 4 PM PST.
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Responsibilities- Firmware upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions customers.
- Config refreshes; critical for unblocking new revenue/capacity and bringing devices to a managed state.
- Support operational ticket volume to enable timely responses to critical customer incidents.
- Use automation to complete work and develop scripts for routine tasks.
- Carry out scheduled and emergency firmware upgrades and configuration updates across network infrastructure.
- Review network designs and plan updates in accordance with change management and operational best practices.
- Collaborate with Engineering and Operations to automate and standardize firmware/config deployment processes.
- Develop and execute test plans for ...
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