Network Operations & Services Engineer

Why we need this role:

To support the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance. Network Operations and Services Engineers provide 24/7 first and second level technical support to customers globally. This may include network monitoring, fault resolution and the provision of bespoke charged solution support and management.

What you will do:

Typical tasks and responsibilities will include:

•Core RandRs.

• Delivering 24/7 operations of Colt's network infrastructure to ensure maximum service availability and performance for customers.

• Providing first and second level technical support direct to customers and vendors globally for technical services domains (Data, Transmission, Voice, Bespokes, etc.), effectively engaging the relevant internal stakeholders required to address complex faults and service r...