Network Management Associate & Specialist Care (Customer Support - Voice Process)
Posted by Third Bridge • Mumbai, Maharashtra, India
About the Role
Job Description
Position Overview
You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.
Responsibilities
In this role you will act as a mediator between Third Bridge and external experts through:
Managing specialist relationships to effectively provide their services to clients
Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
Ensure data is up to date and accurate
Ensure positive experience for our internal/external stakeholders
Answer and respond to queries...
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