Network Engineer CCNA ⁿ

The NOC Engineer plays a pivotal role in ensuring the smooth functioning of our technical services while also providing exceptional user support. This role adeptly navigates network-related tasks and the responsive handling of user support requests, contributing to our technical services' overall efficiency and excellence.

Monitoring And Analysis

• Utilize network monitoring and management tools to proactively identify and diagnose network faults and incidents.
• Analyze network events and incidents, ensuring timely resolution within established Service Level Agreements (SLAs).
• Maintain detailed documentation of network incidents, including troubleshooting steps, root cause analysis, and resolution procedures.

Incident Management

• Prioritize network issues based on severity and business impact.
• Escalate critical incidents to appropriate support teams (Tier 2 or Vendor Support) with clear and concise analysis and data...