What success looks like in this role:
Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment. Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA. Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management. Work with engineering department to develop customer and device specific knowledge base. Maintaining operational procedures for all network infrastructure. Meet and exceed customer SLA or OLA metrics. Work with third party vendors to remediate and resolve customer issues. #LI-CM1
You will be successful in this role if you have:
3 years of technology experience in Networking. ITIL foundation knowledge and certification. Hands-on experience in working with the following:Cisco route...