About the Role
Duties and Responsibilities:
Rogue Device Enforcement:
- Own the intake, investigation, and resolution of Rouge devices
- Enforce defined network access and security policies, including device isolation and remediation actions
- Partner with Network Security to refine response procedures, thresholds, and enforcement standards
NOC Operations & Network Support:
- Support NOC incident response for network-related issues, including break/fix and service restoration
- Manage Layer 2 network devices and coordinate RMAs for faulty hardware
- Perform APC UPS and battery replacements to maintain infrastructure resilience
- Monitor network health using Meraki Dashboard and Struxureware, escalating issues as needed
Incident & Service Management:
- Leverage ServiceNow for incident, request, and problem tracking
- Provi...
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