About the Role
JOB DESCRIPTION Day to Day application support incidents tracking and managing end user communication on ticket updates Application support Ticket fixes and closure as per priority and defined SLA Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure Work closely with IT Managers and business teams to mitigate ticket issues and risks. Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution 6+ years of experience in working in .NET application support with SLA and KPIs Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above Strong analytical skills to understand a given requirement and provide work estimates. Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor b...
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