National Quality Operations Manager (Ottawa)

Position Overview

In this role, you will shape the quality culture at WSP Canada by working directly with sector leaders, project teams, and embedded quality resources to drive consistency, continuous improvement, and client satisfaction across Canada.

Key Responsibilities

• Provide strategic quality advisory support to Sector Operations and Executive Leadership teams across Canada.
• Champion WSP’s Quality vision, mission, and objectives and promote alignment with the Quality Management System (QMS).
• Analyze quality KPIs, audit results, and client satisfaction data to identify trends, risks, and improvement opportunities.
• Support sector‑specific quality plans, continuous improvement initiatives, and quality action planning.
• Influence project teams on quality risk management, documentation, and process compliance throughout the project lifecycle.
• Lead and contribute to national quality forums, monthly alignmen...