Multilingual Helpdesk Technician

What will you do?

• Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Russian.
• Provide restorative or maintenance actions to resolve end-user problems
• Able to resolve account specific technical, customer, end-user issues
• Responds to end-user problems based on standard procedures
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

What do you need to succeed?

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.

• Required skill(s):

• Basic hardware knowledge

• Basic software knowledge
• Basic networking
• Average written and spoken communication skills in one or more languages including but ...