Mulesoft Production Support Specialist

Overview

Job Title: MuleSoft Production Support Specialist
Location: Remote (Philippines)
Work Schedule: Full-time night shift, 11:30 PM to 8:30 AM PHT
Contract Type: Long-term, Freelance / Full Remote
Start Date: End of October / early November

Role Overview: We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h30 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication. You will work closely with development teams, business analysts, and other IT support staff.

Key Responsibilities

• Monitor the performance and availability of Mulesoft integrations and APIs.
• Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
• Collaborate with the development...