About the Role
Job Title: MuleSoft Managed Services (Senior Associate to Director)
Department: Managed Services
Experience Levels:
Senior Associate: 4–7 years
Manager: 7–11 years
Senior Manager: 10–15 years
Director: 15+ years
Role Overview
This role supports and delivers MuleSoft Managed Services across multiple experience levels. Depending on level, the position focuses on hands-on technical support, operational leadership, or strategic oversight of MuleSoft integration environments. The role ensures platform stability, adherence to ITSM practices, continuous improvement, and high client satisfaction.
Key Responsibilities (Level-Dependent)
Support, manage, or govern MuleSoft integration environments to ensure stability, performance, and reliability
Execute and oversee ITSM processes, including incident, problem, and change management
Troubleshoot and resolve complex integration, API, and connectivity issues
Monitor operational metrics and service performance t...
Department: Managed Services
Experience Levels:
Senior Associate: 4–7 years
Manager: 7–11 years
Senior Manager: 10–15 years
Director: 15+ years
Role Overview
This role supports and delivers MuleSoft Managed Services across multiple experience levels. Depending on level, the position focuses on hands-on technical support, operational leadership, or strategic oversight of MuleSoft integration environments. The role ensures platform stability, adherence to ITSM practices, continuous improvement, and high client satisfaction.
Key Responsibilities (Level-Dependent)
Support, manage, or govern MuleSoft integration environments to ensure stability, performance, and reliability
Execute and oversee ITSM processes, including incident, problem, and change management
Troubleshoot and resolve complex integration, API, and connectivity issues
Monitor operational metrics and service performance t...
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