MSP L2 Technical Support Engineer (Homebased)

About Us

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Responsibilities & Duties

• Executes and resolves L2 technical support requests, ensuring timely, accurate, and client-ready outcomes.
• Ensures effective management of ticket activities such as tracking and prioritising Major Incident requests.
• Responds to client emails, calls, and message...