About the Role
Our client, a leading provider of business technology solutions, is seeking a MIT Systems Engineer to join their team. As a MIT Systems Engineer, you will be part of the Managed Services department supporting the Managed IT team. The ideal candidate will have strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.
**Job Title:** MIT Systems Engineer
**Location:** Remote, based in Santa Rosa, California
**Salary:** $85,000 - $100,000
**What's the Job?**
+ Provide remote and onsite escalation technical support for Managed IT clients.
+ Respond to support requests escalated by the Service Desk Engineers.
+ Troubleshoot according to best practices and standard operating procedures.
+ Collaborate with Senior Systems Engineers when necessary to resolve complex issues.
+ Maintain detailed notes on support tickets and adhere to communication standards.
**Job Title:** MIT Systems Engineer
**Location:** Remote, based in Santa Rosa, California
**Salary:** $85,000 - $100,000
**What's the Job?**
+ Provide remote and onsite escalation technical support for Managed IT clients.
+ Respond to support requests escalated by the Service Desk Engineers.
+ Troubleshoot according to best practices and standard operating procedures.
+ Collaborate with Senior Systems Engineers when necessary to resolve complex issues.
+ Maintain detailed notes on support tickets and adhere to communication standards.
Ready to Apply?
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