Microsoft Dynamics 365 Technical Analyst

Overview

Location: North America (U.S. or Canada)

Department: Operations

Reports To: Director of Operations

Position Summary

We are seeking an experienced Microsoft Dynamics 365 Technical Analyst to oversee, maintain, and continuously improve our existing Dynamics 365 environment. This individual will serve as both a technical expert and a strategic partner, ensuring the system remains current, optimized, and aligned with organizational goals. The ideal candidate combines deep platform knowledge with strong communication and customer service skills — translating business needs (customer speak) into effective Dynamics 365 solutions.

Key Responsibilities

• Maintain and update the current Dynamics 365 environment, ensuring system stability, security, and performance.
• Manage regular platform updates, rollouts, and patches, including testing and validation before deployment.
• ...